Trust & independence
Four promises you can check yourself.
A tool that reads veterans' VA letters has to earn trust. Here is each promise, why it holds, and how you can check it without taking our word.
No Money From Anyone We Write About
No money from the VA. No money from claims companies. No referral fees from the VSOs, county offices or accredited representatives we point you to; they don't pay us and mostly don't know we exist.
How to check: There is nothing to disclose because there is nothing else to sell. The $25 Prep Pack is the one revenue line.
Money Never Changes the Answer
Free and paying users receive the identical analysis: the same findings, the same deadlines, the same citations. Paying buys an organized worksheet built from that analysis.
How to check: Compare a free decode to the Prep Pack. The analysis section is the same object.
Never a Percentage of Your Benefits
One flat fee, once. No retainer, no subscription, no cut of back pay or of your monthly increase, which is the price unaccredited claim companies charge and the reason this tool exists.
How to check: The one price on the site is $25, flat. No tier scales with your award.
Your Documents Are Read Once
A letter is analyzed in memory and thrown away. It is never stored, sold or used to train anything, and there is no account. The multi-letter timeline lives only in your browser tab and dies when it closes.
How to check: Two things persist: an email if you opt in, and Stripe's own records if you buy the pack.
Grounded, in the open
Every claim about your letter quotes the exact fragment and names where it appears. Where your document is silent, the decode says “not stated” and tells you who can confirm; a gap is never filled with a guess. The reference rules the decode runs on are paraphrased from official sources, carry their citations, and are published in the open.
The questions we refuse to answer
The strongest sign of our independence is what we won't do. Predicting a rating, recommending a review lane or estimating back pay is adjudication and representation, and a tool that guesses at them will sometimes be confidently wrong in ways that cost you. So the decode refuses, in code, and routes you to people who are trained and authorized. This is the exact language a veteran sees in the product:
“What rating should I get?”
Predicting a rating means applying the rating schedule to your medical evidence — that is adjudication, and a tool that guesses at it will sometimes guess wrong in ways that cost you. We only decode what your documents actually say.
Who can: A VA-accredited representative (VSO service officer, accredited agent, or attorney) can review your file and the rating criteria with you — VSO help is free.
“Which review lane should I pick?”
Choosing between Higher-Level Review, a Supplemental Claim, and a Board Appeal depends on what evidence exists, why you were denied, and timing strategy. That judgment is representation, and we are not your representative. We explain each lane neutrally and stop there.
Who can: An accredited VSO, agent, or attorney is trained and authorized to recommend a lane for your specific case. VSO help is free regardless of membership.
“How much back pay will I get?”
Back pay depends on effective dates, dependency status, rate tables in effect across the period, and offsets — none of which are fully stated in a single letter. An estimate built on partial data is exactly the kind of confident-sounding wrong number we refuse to produce.
Who can: The VA itself (800-827-1000) or your accredited representative can compute entitlement from your full award history. Companies that lead with back-pay estimates and then charge a percentage of it are the business model we exist to replace.
“Will my rating actually be reduced?”
A proposed reduction is not a final decision — VA must still weigh whatever you submit, and reductions have their own evidentiary protections (for example, ratings in effect five years or more, or twenty years or more, are harder to reduce). Guessing the outcome would mean adjudicating your case, which we refuse to do. We decode what the proposal says and the windows it gives you to respond.
Who can: A VA-accredited representative (a VSO service officer, accredited agent, or attorney) can assess the proposal against your record and the reduction-protection rules — and reductions are exactly the moment to get one involved. VSO help is free.
Hold us to it
If you ever see ServiceRecord predict an outcome, recommend a lane, quote a number your letter doesn't contain, or sell an upgrade that changes the analysis, that is a breach of this page. Tell us. The promises here don't change with what you pay, where you came from, or what would make us more money.
Reach us at trust@servicerecord.example [OWNER: set the real inbox before launch].
Not a law firm. Not accredited representatives. Information, not advice. Not affiliated with the U.S. Department of Veterans Affairs.